At Lucky 97, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website https://lucky-97.net or our mobile application.

By accessing or using Lucky 97, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Email address
  • Mobile number
  • Username or account ID
  • Payment details (e.g., GCash, PayMaya, or bank information)

Device & Usage Information:

  • Device model and OS
  • IP address
  • App usage statistics
  • Crash reports and diagnostics

Location Data:

  • General location data may be collected to ensure compliance with local laws and to personalize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage user accounts
  • To process payments and withdrawals
  • To provide customer support
  • To send promotional and reward-related notifications
  • To analyze usage patterns and improve our services
  • To ensure compliance with legal obligations and platform security

3. Sharing Your Information

We do not sell or rent your personal data. We may share information only under the following circumstances:

  • Service Providers: With third-party partners who assist in operations like payment processing or analytics
  • Legal Requirements: If required by law, regulation, or legal process
  • Fraud Prevention: To detect, prevent, or respond to fraud, abuse, or security threats

4. Data Security

We use advanced encryption protocols and secure server infrastructure to protect your personal and financial information. While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure.

5. Your Rights

Depending on your region, you may have the following rights regarding your data:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt-out of promotional communications
  • Withdraw consent at any time (may affect your use of certain services)

To make such requests, please contact us at lucky97gamee@gmail.com.

6. Children’s Privacy

Lucky 97 is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we discover such data has been collected, it will be promptly deleted.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance functionality and user experience. By using our site, you consent to the use of cookies as outlined in this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version with the updated effective date. Please check this page periodically to stay informed.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
Email: lucky97gamee@gmail.com
Website: https://lucky-97.net